Cancellation Policy

Free Cancellation

Free cancellation up to 3 hours before pickup within 30 km of headquarters, or up to 6 hours before pickup farther away.

This applies to the main booking. Headquarters: Ferdinand-Porsche-Straße 2, Gebäude E, 1. OG, 63073 Offenbach am Main. The applicable deadline is measured from your scheduled pickup time.

Late Cancellation

Cancellations after the applicable 3-hour or 6-hour deadline are non-refundable.

• After the applicable cancellation deadline: No refund
• No-show: Full charge applies

Flight Delays & Changes

We monitor all flights for our airport transfer services. If your flight is delayed:

• No additional charges for flight delays
• Driver will wait up to 60 minutes after actual landing time for airport pickups
• Port pickups include 60 minutes from the scheduled pickup time; hotel and residential pickups include 15 minutes
• Please update us with any flight changes as soon as possible

Booking Modifications

Changes to your booking are subject to availability and the following terms:

• More than 24 hours before: Free modification
• Less than 24 hours before: Subject to availability, modification fee may apply
• Vehicle upgrade: Additional charges based on price difference
• Vehicle downgrade: Refund of price difference if modified more than 24 hours before pickup

Refund Process

Refunds are processed as follows:

• Refunds will be issued to the original payment method
• Processing time: 5-10 business days
• You will receive an email confirmation once the refund is processed
• For assistance, contact us at orders@sodernix.de

Special Circumstances

We understand that unexpected situations occur. The following circumstances may be considered for exceptions:

• Medical emergencies (documentation required)
• Extreme weather conditions affecting travel
• Force majeure events
• Airline cancellations or major schedule changes

Please contact our customer service team immediately if any of these situations apply to your booking.

Driver Waiting Time

Complimentary waiting time is included in your booking:

• Airport pickups: 60 minutes from actual landing time
• Port pickups: 60 minutes from scheduled pickup time
• Hotel and residential pickups: 15 minutes from scheduled pickup time
• Train station pickups: 15 minutes from scheduled pickup time
• Additional waiting time: The exact rate and charging interval will be agreed before booking.
• After maximum waiting time, the booking may be canceled as a no-show

How to Cancel

You can cancel your booking through the following methods:

• Email us at orders@sodernix.de with your booking reference
• Call us at +49 170 1479446
• Have your booking reference and pickup date ready when contacting our team

Please include your booking reference number in all cancellation requests.