Cancellation Policy

Free Cancellation

Cancel up to 24 hours before your scheduled pickup time for a full refund.

We understand that plans can change. That's why we offer free cancellation with a full refund if you cancel at least 24 hours before your scheduled pickup time.

Cancellation Within 24 Hours

Cancellations made less than 24 hours before pickup are non-refundable.

• 24-12 hours before pickup: 50% refund of the total fare
• Less than 12 hours before pickup: No refund
• No-show: Full charge applies

Flight Delays & Changes

We monitor all flights for our airport transfer services. If your flight is delayed:

• No additional charges for flight delays
• Driver will wait up to 60 minutes after actual landing time for airport pickups
• Free waiting time of 15 minutes for non-airport pickups
• Please update us with any flight changes as soon as possible

Booking Modifications

Changes to your booking are subject to availability and the following terms:

• More than 24 hours before: Free modification
• Less than 24 hours before: Subject to availability, modification fee may apply
• Vehicle upgrade: Additional charges based on price difference
• Vehicle downgrade: Refund of price difference if modified more than 24 hours before pickup

Refund Process

Refunds are processed as follows:

• Refunds will be issued to the original payment method
• Processing time: 5-10 business days
• You will receive an email confirmation once the refund is processed
• For assistance, contact us at info@sodernix.de

Special Circumstances

We understand that unexpected situations occur. The following circumstances may be considered for exceptions:

• Medical emergencies (documentation required)
• Extreme weather conditions affecting travel
• Force majeure events
• Airline cancellations or major schedule changes

Please contact our customer service team immediately if any of these situations apply to your booking.

Driver Waiting Time

Complimentary waiting time is included in your booking:

• Airport pickups: 60 minutes from actual landing time
• Other locations: 15 minutes from scheduled pickup time
• Additional waiting time: €15 per 15 minutes
• After maximum waiting time, the booking may be canceled as a no-show

How to Cancel

You can cancel your booking through the following methods:

• Email us at info@sodernix.de with your booking reference
• Call us at +49 170 1479446
• Use the cancellation link in your booking confirmation email

Please include your booking reference number in all cancellation requests.