Frequently Asked Questions

You can book a transfer in several ways:

• Use our online booking form on the website
• Call us directly at +49 170 1479446
• Email us at info@sodernix.de with your details
• Contact us via WhatsApp for quick bookings

We recommend booking at least 24 hours in advance, especially during peak seasons.

We recommend booking at least 24 hours in advance to ensure vehicle availability. However, we also accept last-minute bookings based on availability. For airport transfers during holidays or peak seasons, booking 3-5 days in advance is advisable.

Yes, you can modify your booking:

• More than 24 hours before pickup: Free modifications
• Less than 24 hours before pickup: Subject to availability, modification fees may apply

Contact us immediately if you need to make changes to your booking.

Yes, you will receive an email confirmation immediately after booking with all the details including:

• Booking reference number
• Pickup time and location
• Vehicle type and driver details
• Total fare and payment information

Our pricing is based on several factors:

• Distance between pickup and drop-off locations
• Vehicle type selected
• Number of passengers and luggage
• Time of service (standard or premium hours)

We provide fixed prices with no hidden fees. The price you see at booking is the price you pay.

We accept various payment methods for your convenience:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• PayPal
• Bank Transfer
• Cash payment to driver (upon request)
• Corporate accounts for business clients

Additional charges may apply for:

• Waiting time beyond the complimentary period (€15 per 15 minutes)
• Additional stops along the route (€10 per stop)
• Child seats if requested (€5 per seat)
• Late night service (midnight to 6 AM) - 20% surcharge

All additional charges will be clearly communicated before confirmation.

Yes, we offer special rates for:

• Round-trip bookings (10% discount)
• Corporate accounts and regular customers
• Group bookings (5+ transfers)
• Long-term contracts

Contact us at info@sodernix.de to discuss special rates for your needs.

We offer a premium fleet to suit all needs:

• Economy Sedan: Up to 3 passengers, 3 luggage
• Business Class: Up to 3 passengers, luxury sedans
• First Class: Mercedes S-Class, BMW 7 Series, Audi A8
• Economy Van: Mercedes Benz Vito, up to 7 passengers
• Luxury Van: Mercedes V-Class, up to 6 passengers
• Minibus: Mercedes Sprinter, up to 8 passengers

All our vehicles come with:

• Air conditioning and heating
• Free WiFi
• Phone charging ports
• Bottled water
• Professional sound system
• Clean and sanitized interiors

Business and First Class vehicles include additional premium features.

Yes, absolutely. All our drivers are:

• Fully licensed professional chauffeurs
• Background checked and verified
• Experienced with local routes and traffic
• Trained in customer service and safety protocols
• Covered by comprehensive insurance
• Multilingual (German, English, and more)

Yes, we accommodate special requests whenever possible. If you have a preferred driver from a previous trip or specific vehicle requirements, please mention this when booking. We'll do our best to fulfill your request based on availability.

Our airport pickup service includes:

• Flight monitoring - we track your flight in real-time
• Meet & Greet service - driver waits at arrivals with name sign
• 60 minutes free waiting time from actual landing
• Driver will contact you if needed
• Help with luggage

Simply provide your flight number when booking and we'll handle the rest.

No worries! We monitor all flights automatically. If your flight is delayed:

• No additional charges for flight delays
• Driver will adjust pickup time accordingly
• You still get 60 minutes free waiting time from actual landing
• Just ensure we have your correct flight number

We provide transfers to and from Frankfurt Airport and all nearby airports within 200km radius including:

• Frankfurt Airport (FRA) - Main Hub
• Frankfurt-Hahn Airport (HHN) - 100km
• Cologne Bonn Airport (CGN) - 150km
• Stuttgart Airport (STR) - 160km
• Nuremberg Airport (NUE) - 190km

We also serve other regional airports within our service area. Contact us for specific routes.

Finding your driver is easy:

• Driver will be waiting at the arrivals area
• Look for a professional chauffeur holding a name sign with your name
• You'll receive driver details (name, phone, photo) before your flight
• Driver's phone number will be in your confirmation email
• You can also call our 24/7 hotline if you need assistance

Our cancellation policy:

• 24+ hours before pickup: Full refund
• 12-24 hours before: 50% refund
• Less than 12 hours: No refund
• No-show: Full charge applies

See our Cancellation Policy page for complete details.

Your safety is our priority:

• All vehicles regularly inspected and maintained
• Professional drivers with clean driving records
• Comprehensive insurance coverage
• Regular vehicle sanitization
• 24/7 customer support and GPS tracking
• Strict adherence to traffic regulations

Yes, we welcome families with children. Child seats are available upon request:

• Infant seats (0-12 months)
• Toddler seats (1-4 years)
• Booster seats (4-12 years)

Please specify the age and number of children when booking. Child seats are provided at €5 per seat.

If you leave items in our vehicle:

• Contact us immediately at +49 170 1479446
• Provide your booking reference and description of the item
• We'll check with the driver and arrange return if found
• Items can be returned via next transfer or courier (fees may apply)

We recommend checking the vehicle before exiting to avoid this situation.

We provide transfer services throughout Germany and neighboring countries. Our primary service areas include:

• Frankfurt and Rhine-Main region
• Munich and Bavaria
• Berlin and Brandenburg
• All major German cities
• Cross-border transfers to neighboring countries

For specific routes, please contact us for confirmation and pricing.

Yes, we offer flexible hourly and daily rental options:

• Hourly service (minimum 3 hours)
• Half-day rentals (4-6 hours)
• Full-day rentals (8-12 hours)
• Multi-day rentals with special rates

Perfect for business meetings, city tours, or special events. Contact us for custom packages.

Our customer support team is available 24/7:

• Phone: +49 170 1479446
• Email: info@sodernix.de
• WhatsApp: +49 170 1479446
• Office: Sprendlinger Landstr.180, 63069 Offenbach.DE

We respond to all inquiries within 1 hour during business hours.

Yes! We provide premium transfer services for all special occasions:

• Weddings and anniversaries
• Corporate events and conferences
• Proms and graduations
• Concerts and sporting events
• VIP services and red carpet events

Contact us to discuss your specific needs and get a customized quote.